• Can You Deliver and Assemble the Furniture for Me?

    Absolutely, we want to help our customers have furniture ready to serve without any business disruption. Please talk to our team about on-site installation charges.

  • What Does Part-Assembled Mean?

    Part-Assembled means we have put some parts of the furniture together eg. Seat units but the whole piece still needs to be assembled. All products come with instructions and take approximately 30 minutes per table to fix together. For fully assembled furniture, talk to our team about installation at your venue on 01926 889922.

  • Will I Need to Treat the Furniture?

    No, you do not need to treat indoor furniture but you may need to tighten fixings (nuts and bolts) periodically if the furniture becomes rocky or loose.

     

  • Does it Come Pre-Treated?

    All of the wooden furniture is pre-treated with lacquer to enhance the wood protection. Refer to the care and maintenance guides for how to re-treat these products to ensure longevity and comply with the guarantees.

  • I’m Getting Mug Rings on My Table- What Should I Do?

    Typically, a lacquered table top will not be susceptible to mug rings. Only heat or chemical damage may affect surfaces, ensure any spillages are wiped up quickly. The best practice is to put mats and coasters, or a table covering on the tables if you are concerned about wear and tear.

  • Do You Supply Spare or Replacement Parts?

    No, we can only supply spare fixings. If your product is under structural guarantee from us then please get in touch.

  • Can You Deliver and Assemble the Furniture for Me?

    Absolutely, we want to help our customers have furniture ready to serve without any business disruption. Please talk to our team about on-site installation charges.

  • Do You Offer Finance?

    Yes. Finance is available through Systems Finance Ltd. Call our team for more information and the process for finance packages on 01926 889922.

  • How Long is the Quote Valid For?

    Quotes are valid for 30 days; the expiry date is detailed in the quote documentation.

  • Is Your Furniture Guaranteed?

    We strive to supply high-quality outdoor furniture that is fit for high-frequency hospitality use. We offer guarantees on most of the furniture products from 1-5 years structural guarantee for commercial use. For details on the specific product guarantees see the product web page or talk to our team on 01926 889922.

  • What if There is a Problem with My Furniture

    If you have any problem with the furniture, please give us a call immediately. If there is a defect or damage to the product, please take photos and email them to us so we can understand the problem more fully. Call our team on 01926 889922.

  • Can I Get the Furniture Quicker Than Your Standard Lead Time?

    Yes, If your product is in stock and you need it urgently we can try to pull out all the stops for you. This is subject to demand and your location. Please add a note at the website checkout page highlighting your urgent requirement or give our team a call on 01926 889922.

  • What Do I Do If I’m Happy with Your Quote? How Do I Go Ahead?

    Simply click the button on the quote that accepts the quote. This will then automatically place your order and we will be in touch for delivery times and payment.

     

  • Can I Pay by Card?

    Yes of course, please pay online or call our team with your card details to hand. Please note, we do not accept American Express.

  • Can You Come and Do a Site Visit?

    Yes, our expert team would be happy to come and review the intended site to measure up and assess what you need. Please call us on 01926 889922 or email [email protected] to book a free site visit.

  • Do You Charge for Installation?

    Yes, we do charge for installation. Depending on your location and the complexity of your site for installation our team will quote you for installation specific to the project. Please ensure you advise us during the quote stage whether the furniture needs to be delivered upstairs, through buildings, or if delivery vans cannot get close to the location, then how far the components may have to be carried.

  • How Do I Place an Order?

    You can either place an order online, or call us on 01926 889922 to speak to sales

  • Can I Have a Credit Account or Do I Need to Pay Up Front?

    Please get in touch with our sales team who will enquire about setting up an account for you.

  • I’m After a Specific Piece of Furniture that You Don’t Stock- Can You Order It in for Me?

    We have access to a wide range of products, so if there’s something specific that you’re looking for, please get in touch.

  • I Can’t Remember What I Had Last Time- Can You Help?

    Yes of course – please get in touch and we will look up what you had from us before.

  • Do You Have a Showroom?

    We offer viewings at our showroom here in Leamington Spa by appointment only – please contact us if you’d like to arrange a visit.

  • Do You Supply Spare or Replacement Parts?

    No, we can only supply spare fixings. If your product is under structural guarantee from us then please get in touch.

  • I Have Seen a Product I Like on Your Website But I Would Like It In a Different Colour- Can You Help?

    We have access to a wide range of products, so if there’s something specific that you’re looking for, please get in touch.

  • I Have an Online Account and Have Forgotten My Log-in Details- What Do I Do?

    Please call us on 01926 889922 and we will be able to help.

  • Can You Deliver on Weekends

    We deliver on a 3-day service as standard, however, if you need your delivery sooner, or on a weekend, please let us know and we will do our best to accommodate it. Please note extra delivery charges may apply for weekend deliveries.

  • Can You Help Me with a Furniture Plan?

    We can certainly help you with a layout to maximise your seating area.  Please call us on 01926 889922 or email [email protected] with more details and one of our sales team will get back to you.

  • What is Your Returns Procedure?

    If you are unhappy with the goods you have received from Woodberry of Leamington Spa, please let us know within 14 days of receiving the goods and we will arrange a no-quibble collection and refund. You can let us know by phone on 01926 889922 or via email [email protected] We will need to know: Your 4-digit order number, your name, company name and postcode, what goods you received and when. Please ensure your goods are available for collection in the original packaging. If you have had the goods for more than 14 days and encountered issues with the product received, again please contact our team using our main contact details. Photographs of the product are essential so we can assess the correct course of action / replacement part required. Mostly, where products are within their warranty period (please refer to our website for this), we will be happy to address the issue with replacement parts to return the product to full functionality.

  • Do I Have to Pay to Return an Item?

    If the item is faulty then no, please speak to us about the issue as we may be able to send replacement parts. If the item is no longer required and not faulty, as long as it is within 14 days of receipt then you may return it for a refund. Please note that you will have to cover the cost of returning the item to us.

  • How Do I Get a Refund?

    If you are unhappy with the goods you have received from Woodberry of Leamington Spa, please let us know within 14 days of receiving the goods and we will arrange a no-quibble collection and refund.  You can let us know by phone 01926 889922 or email: [email protected]

  • Will My Product be Delivered Flat-Packed or Pre-Assembled?

    It depends on which product it is. The majority of wooden furniture products are delivered flat-packed. Most chairs are delivered pre-assembled. Please check the product specific web page which details whether it is delivered flat pack, part assembled, or fully assembled. We do offer installation on-site where our team will make up flat-packed products on site and put them in the correct locations for you with all packaging taken away. Talk to our team about installation on 01926 889922

  • What is Your Lead Time?

    Between 3-4 weeks. If you require bespoke colours or upholstery fabrics this may be longer but our team will talk to you at the outset so you understand the lead times for specific elements. Our team will call you in advance of delivery to advise the delivery date.

  • How Will My Product Be Delivered?

    Most furniture products are delivered on an 18-tonne articulated lorry and will do kerbside pallet delivery. If you have requested that the furniture be delivered to an indoor location or you need installation of furniture, these generally come in smaller vans. For delivery to highlands and islands, this will generally be in a van. For more information on delivery methods click here for our delivery section

  • Can You Deliver and Assemble the Furniture for Me?

    Absolutely, we want to help our customers have furniture ready to serve without any business disruption. Please talk to our team about on-site installation charges.

  • What is Your Delivery Charge

    The delivery charge does vary based on the product you are ordering. Our basic delivery cost is £78 + VAT this is for a pallet delivery. If you have smaller products that can be posted this cost is lower. Delivery will be calculated and charged at the website checkout or our sales team can quote you the delivery cost. Get in touch on 01926 889922 or [email protected]

  • Why Do You Charge for Delivery?

    We are a small company that believes in transparency of costs. We do not increase the product price to include delivery costs. Especially as delivery costs vary based on the product and your location. Therefore, we detail the charge for delivery separately from the product price.

  • Do You Deliver to (My Region)?

    We deliver within the UK. If you are located in highlands and islands there might be an additional delivery cost.

  • Can I Get the Furniture Quicker Than Your Standard Lead Time?

    Yes, If your product is in stock and you need it urgently we can try to pull out all the stops for you. This is subject to demand and your location. Please add a note at the website checkout page highlighting your urgent requirement or give our team a call on 01926 889922.

  • What Does Part-Assembled Mean?

    Part-Assembled means we have put some parts of the furniture together eg. Seat units but the whole piece still needs to be assembled. All products come with instructions and take approximately 30 minutes per table to fix together. For fully assembled furniture, talk to our team about installation at your venue on 01926 889922.

  • What Time do You Deliver?

    We cannot guarantee a delivery time slot – it will be between 8 am and 5 pm on the day we have advised delivery will take place. However, if you have supplied us with the email address and mobile number of the contact on-site, our delivery driver will advise a standard 2-hour time slot where possible. If there are special instructions you need to advise us of, please get in touch with the team at 01926 889922.

  • Where Do You Deliver To?

    We deliver nationwide across the UK. There may be some additional cost and time involved in delivering to highlands and islands but please ask our team for a quote on delivery based on your order and the delivery address.

  • Can You Deliver to Multiple Addresses for My Order?

    Yes, there will be an additional charge per delivery address though. Please talk to our team for a delivery quote based on all the delivery addresses you need.

  • Can You Do Part Delivery?

    Yes, but you may get charged more for 2 separate deliveries.

  • Can I Delay Delivery?

    If you have not had a delivery date booked in yet then yes, your delivery date can be postponed. If you have a delivery date booked, please check with our team as soon as possible at 01926 889922. The delivery may have already been dispatched and on the road. If not then we can delay delivery.

  • When Will My Delivery Be?

    We cannot guarantee a time slot, but our team will be in touch with you to arrange a delivery date. This is normally within 3-4 weeks from placing your order. If your need is urgent, please advise us and we will endeavour to support you. On the date of delivery, your items will be delivered between 8 am – 5 pm. However, if you have provided the email address and mobile number of the site contact then the delivery driver will advise a standard 2-hour time slot delivery once they are on the road.

  • Why Hasn’t My Delivery Arrived Yet

    Have you been contacted by our team to confirm a delivery date? If you have been advised a date and the delivery has not been made on this date then please contact us immediately on 01926 889922. We will investigate if there is a hold-up and advise you of the situation. If you have not been contacted by our team and it has been nearly 4 weeks since you placed the order, please get in touch with us and we’ll arrange a delivery date. We do always advise customers if an item that was not yet in stock incurs a delay and adjust delivery dates accordingly.

  • Can I Track My Delivery?

    For orders despatched on a pallet, provided you have supplied an email address for delivery or a mobile number, our hauler Reason Transport will send you an automated message with tracking information.  On the day of delivery, you will receive a message with a 2-hour delivery window.  For van deliveries, we will discuss a delivery time with you when we call to book delivery.

  • Who Will Make My Delivery?

    We work with TNT for parcel deliveries, Reason for pallet deliveries, and Amber Couriers for Van deliveries. Please always get in touch with us for any information on your delivery. You will be advised at the time of booking your delivery date who will be delivering this for you.

  • Does Someone Have to Be in For the Delivery to Happen?

    Yes. All our deliveries require a signature.

  • Not Everything Has Arrived in My Delivery- What Do I Do?

    Get in touch with us as soon as possible. Please give us as much information as you can as to what is missing. Call us on 01926 889922 with your order number reference. Sometimes a parcel delivery might be split and items may still be in transit. Or you might be expecting a part delivery as some items are not in stock but you need other items of your order more urgently.

  • I Don’t Have Enough Fixings in My Delivery- What Do I Do?

    If you don’t have a fixings pack included at all with your delivery, call us as soon as possible with the name of your product and we will get a pack sent out on next-day delivery. If you have some fixings missing from the fixings pack, have a look at the instructions to identify which fixings are missing and we will send the specific missing fixings out to you on next-day delivery. Please call us to advise on 01926 889922.

  • Can You Deliver to Northern Ireland?

    Yes, but please contact our team as additional documentation and a EORI number is required. Call us on 01926 889922

  • Can You Deliver to Scotland?

    Yes.

  • Can You Deliver to Isle of Wight?

    Yes, but additional costs may be applicable, and it may take longer than usual due to ferry schedules.

  • Can You Deliver to Isle of Mann?

    Yes, but additional costs may be applicable, and it may take longer than usual due to ferry schedules.

  • Can You Deliver to Channel Islands?

    Yes, but additional costs may be applicable, and it may take longer than usual due to ferry schedules.

  • Can You Deliver to a Roof Top?

    Yes, providing there is safe access for our team to deliver in a lift. Some additional costs may be incurred depending on the ease of access and the time it takes the team.

  • Can You Deliver to a Balcony?

    Yes, providing there is safe access for our team to deliver in a lift. Some additional costs maybe incurred depending on the ease of access and time it takes the team.

  • Can You Deliver Upstairs?

    Yes, providing there is safe access for our team to deliver in a lift. Some additional costs may be incurred depending on the ease of access and the time it takes the team.

  • What Does Installation Involve?

    When we refer to installation, this means our expert team will come to your site to build and locate the furniture where you require it. The team will deliver, unload, unpackage, build and locate the furniture where you require it. They will remove any packaging and pallets they bring (unless you wish to keep this).

  • Will Your Install Team Put the Funiture Exactly Where I Want It?

    Our installation team will build the furniture at your site and move the items to where you want them. If you can send us a layout plan ahead of time this will help the team to work efficiently. Alternatively, please ensure that there is someone on-site to advise the team where to put each item when the install team is there.

  • Will Your Installers Bring Their Own Safety Equipment?

    Please advise us in advance if there are any specific safety requirements, for example, life jackets near water. Our team will have basic PPE including steel toe caps and high-vis jackets. The install team is happy to do safe contractor inductions on-site or do this in advance of arrival.

  • What About Safe Contractor Installation Requirements?

    Please advise us in advance of any safe contractor requirements needed on site so our team can prepare and submit anything required in advance of their arrival at your site.

  • What About RAMS?

    Please advise us what RAMS requirements there are for your site. We will complete these and return them to you in advance of the team arriving on site.

     

  • Can Your Team Install to Multiple Locations on the Same Site? We Have Multiple Cafes and Restaurants On-Site.

    Yes, but please advise us in advance of this so we can plan how long it will take the team and book enough time at your site. Generally, the team will build the furniture in one location and then drive the items around to the different places on site where they are required.

  • What Happens if My Business is Open to the Public During the Installation Project?

    Your venue can remain open during the installation, however we do ask for a safe, clear area to work in. For the safety of your customers and our installation team, we recommend sectioning off an area for the installation team to work in and advising your customers of this works happening.

  • Does the Site Need to Be Clear for the Installation Team?

    Yes please, our team need a clear area to work in. We will remove the packaging and rubbish generated from the installation job but not rubbish or old furniture that was there before.

  • Can Other Trades Be On-Site at the Same Time as Your Installers?

    Our installation team will happily work safely alongside other tradespeople working on the site at the same time, as long as everyone is adhering to safe contractor practices. Please think about what stage of your project our installation team fits in though. We generally arrive at the end of a build or refurb project to install furniture.

  • Why Don’t You Deliver to Residential Addresses?

    Our deliveries are usually made in 18T lorries which aren’t always suitable for residential addresses.

  • Can You Deliver on Weekends

    We deliver on a 3-day service as standard, however, if you need your delivery sooner, or on a weekend, please let us know and we will do our best to accommodate it. Please note extra delivery charges may apply for weekend deliveries.

  • Do You Ship Overseas?

    We usually only ship within the UK.  For orders to ROI and Europe please get in touch so that we can quote you on the shipping costs.

  • Can I Have My Delivery Sooner?

    We can often turn delivery around quicker than our usual 3-4 weeks. Please get in touch if you need something urgently and we will do our best to support you.

  • Do You Offer Discount for our Group?

    We do offer discounts to chains and groups, please talk to our sales team about specific discounts and products you are interested in. 01926 889922. [email protected]

  • Do You Offer Discounts for Multiple Items?

    We do offer discounts depending on the quantity of products you are looking to purchase. Some exclusions do apply as some products are non-discountable. We also run multi-buy offers from time to time. Subscribe to our emails to be the first to know about offers, click here. To enquire about discounts on multiple items call our team on 01926 889922.

  • Will My Product be Delivered Flat-Packed or Pre-Assembled?

    It depends on which product it is. The majority of wooden furniture products are delivered flat-packed. Most chairs are delivered pre-assembled. Please check the product specific web page which details whether it is delivered flat pack, part assembled, or fully assembled. We do offer installation on-site where our team will make up flat-packed products on site and put them in the correct locations for you with all packaging taken away. Talk to our team about installation on 01926 889922

  • Can You Deliver and Assemble the Furniture for Me?

    Absolutely, we want to help our customers have furniture ready to serve without any business disruption. Please talk to our team about on-site installation charges.

  • Can You Come and Do a Site Visit?

    Yes, our expert team would be happy to come and review the intended site to measure up and assess what you need. Please call us on 01926 889922 or email [email protected] to book a free site visit.

  • Do You Charge for Installation?

    Yes, we do charge for installation. Depending on your location and the complexity of your site for installation our team will quote you for installation specific to the project. Please ensure you advise us during the quote stage whether the furniture needs to be delivered upstairs, through buildings, or if delivery vans cannot get close to the location, then how far the components may have to be carried.

  • Can You Deliver to a Roof Top?

    Yes, providing there is safe access for our team to deliver in a lift. Some additional costs may be incurred depending on the ease of access and the time it takes the team.

  • Can You Deliver to a Balcony?

    Yes, providing there is safe access for our team to deliver in a lift. Some additional costs maybe incurred depending on the ease of access and time it takes the team.

  • Can You Deliver Upstairs?

    Yes, providing there is safe access for our team to deliver in a lift. Some additional costs may be incurred depending on the ease of access and the time it takes the team.

  • What Does Installation Involve?

    When we refer to installation, this means our expert team will come to your site to build and locate the furniture where you require it. The team will deliver, unload, unpackage, build and locate the furniture where you require it. They will remove any packaging and pallets they bring (unless you wish to keep this).

  • Will Your Install Team Put the Funiture Exactly Where I Want It?

    Our installation team will build the furniture at your site and move the items to where you want them. If you can send us a layout plan ahead of time this will help the team to work efficiently. Alternatively, please ensure that there is someone on-site to advise the team where to put each item when the install team is there.

  • Will Your Installers Bring Their Own Safety Equipment?

    Please advise us in advance if there are any specific safety requirements, for example, life jackets near water. Our team will have basic PPE including steel toe caps and high-vis jackets. The install team is happy to do safe contractor inductions on-site or do this in advance of arrival.

  • What About Safe Contractor Installation Requirements?

    Please advise us in advance of any safe contractor requirements needed on site so our team can prepare and submit anything required in advance of their arrival at your site.

  • What About RAMS?

    Please advise us what RAMS requirements there are for your site. We will complete these and return them to you in advance of the team arriving on site.

     

  • Can Your Team Install to Multiple Locations on the Same Site? We Have Multiple Cafes and Restaurants On-Site.

    Yes, but please advise us in advance of this so we can plan how long it will take the team and book enough time at your site. Generally, the team will build the furniture in one location and then drive the items around to the different places on site where they are required.

  • What Happens if My Business is Open to the Public During the Installation Project?

    Your venue can remain open during the installation, however we do ask for a safe, clear area to work in. For the safety of your customers and our installation team, we recommend sectioning off an area for the installation team to work in and advising your customers of this works happening.

  • Does the Site Need to Be Clear for the Installation Team?

    Yes please, our team need a clear area to work in. We will remove the packaging and rubbish generated from the installation job but not rubbish or old furniture that was there before.

  • Can Other Trades Be On-Site at the Same Time as Your Installers?

    Our installation team will happily work safely alongside other tradespeople working on the site at the same time, as long as everyone is adhering to safe contractor practices. Please think about what stage of your project our installation team fits in though. We generally arrive at the end of a build or refurb project to install furniture.

  • Do We Need to Fence or Tape off an Area for Your Installation Team to Work in?

    Our installation team requires a safe, customer free area to build and install your furniture. Ideally if you can tape off or secure an area that doesn’t allow customers to access the install site then everyone will be much safer. Our team will use furniture or other elements that they can use to form a barrier and warn people if they are about to wander into a working area.

  • Do You Install the Products?

    Yes, we offer installation on all of our products – please get in touch for a quote.

  • Do You Offer Finance?

    Yes. Finance is available through Systems Finance Ltd. Call our team for more information and the process for finance packages on 01926 889922.

  • How Long is the Quote Valid For?

    Quotes are valid for 30 days; the expiry date is detailed in the quote documentation.

  • What Do I Do If I’m Happy with Your Quote? How Do I Go Ahead?

    Simply click the button on the quote that accepts the quote. This will then automatically place your order and we will be in touch for delivery times and payment.

     

  • Can I Pay by Card?

    Yes of course, please pay online or call our team with your card details to hand. Please note, we do not accept American Express.

  • How Do I Place an Order?

    You can either place an order online, or call us on 01926 889922 to speak to sales

  • Can I Have a Credit Account or Do I Need to Pay Up Front?

    Please get in touch with our sales team who will enquire about setting up an account for you.

  • I’m After a Specific Piece of Furniture that You Don’t Stock- Can You Order It in for Me?

    We have access to a wide range of products, so if there’s something specific that you’re looking for, please get in touch.

  • Why Don’t You Deliver to Residential Addresses?

    Our deliveries are usually made in 18T lorries which aren’t always suitable for residential addresses.

  • I Can’t Remember What I Had Last Time- Can You Help?

    Yes of course – please get in touch and we will look up what you had from us before.

  • Do You Have a Minimum Order?

    There is no minimum order here at Woodberry we sell furniture items individually, with the exception of bespoke colour or upholstery orders where a minimum quantity will apply.

  • I Have Seen a Product I Like on Your Website But I Would Like It In a Different Colour- Can You Help?

    We have access to a wide range of products, so if there’s something specific that you’re looking for, please get in touch.

  • I Have an Online Account and Have Forgotten My Log-in Details- What Do I Do?

    Please call us on 01926 889922 and we will be able to help.

  • Do You Send Fabric Samples?

    We can send you fabric samples. Please get in touch with our team regarding what product you are interested in. Call 01926 889922

  • How Do I Get a Refund?

    If you are unhappy with the goods you have received from Woodberry of Leamington Spa, please let us know within 14 days of receiving the goods and we will arrange a no-quibble collection and refund.  You can let us know by phone 01926 889922 or email: [email protected]

  • Do You Make Bespoke Furniture

    We are able to offer bespoke colours and upholstery options and we are always keen to understand what furniture you are looking for so please get in touch if you can’t see what you are looking for on the website. Send our team a photo or description of what you want and we will try to source the right product for you. Please talk to us if you have these requirements on 01926 889922

  • How High is the Bar Height Furniture?

    Typically, bar tables are 1000mm to 1100mm in height, whilst stool seating is 700mm to 800mm in height.  This is significantly higher than that of dining tables and chairs which usually consist of a 750mm high table and 450mm high seat.  This means that bar or poseur seating is not often favoured by older generation customers, and certainly not by disabled customers.  Make sure that you have a mix of seating types to cater for your customers.

  • How Do I Know How Many People a Bench Can Seat?

    As a rule of thumb, you should allow a minimum of 450mm to 500mm for a typical seat.  Divide the full length of the bench (in mm) by 450 and this will tell you how many the bench will seat.  For example: a 1500mm bench divided by 450 = 3.33, so that seats 3.  On the other hand, a 1800mm bench divided by 450 = 4.  A 2000mm bench divided by 450 is 4.44 – this is a generous 4-seater, not a 5-seater.

  • Do You Supply Spare or Replacement Parts?

    No, we can only supply spare fixings. If your product is under structural guarantee from us then please get in touch.

  • How Do I Find the Dimensions of a Product?

    The dimensions of each product can be found on the webpage for that item.

  • Can You Manufacture Furniture to My Specifications?

    We cannot offer bespoke work for furniture structure, but we do offer bespoke colour and upholstery options.

  • I’m After a Specific Piece of Furniture that You Don’t Stock- Can You Order It in for Me?

    We have access to a wide range of products, so if there’s something specific that you’re looking for, please get in touch.