Delivery
Pallet Delivery
Woodberry contract deliveries to a national pallet distribution network.
This means, that your delivery will arrive on a pallet in a large delivery vehicle (18-ton lorry), with a tail-lift, so the driver will drop the pallet off either at the kerbside or in your front drive.
Unloading Goods
The driver will not be able to take the goods across stones or shingle, neither will they take it into the back garden.
They will only be covered by insurance to deliver the pallet within 3m of the back of the truck. However, sometimes, if the driver is willing they may take it further than this for you.
In the event of parked cars restricting access, the delivery driver can only be expected to unload the goods as near as they reasonably can.
Receiving Delivery
If no-one is around to take delivery at the pre-arranged date or time, Woodberry reserves the right to charge the customer for an aborted delivery (£78 per pallet).
Any changes to delivery date / time must be made 24 hours prior to delivery, less than this an additional delivery charge may be made.
Day specific deliveries are at no additional charge – this is between the hours of 08:00 and 17:00 dependent on traffic conditions on the day.
Timed deliveries can be arranged, this is an additional £15, and if you need to know an ETA, then Woodberry can only gain an ETA within a 2 hour window as the driver will have other deliveries on the vehicle, and may not know how long they are going to be at other deliveries.
Delivery to an Indoor Location
If you require the furniture delivered to indoors, then please talk to our team about van delivery.
A van delivery allows for a more specific indoor delivery point where the driver will bring the delivery to an indoor location of your specifying (rather than kerbside pallet delivery).
Van delivery is a different cost to the basic pallet delivery, please advise our team of any obstacles that could impede delivery like first floor locations, no lift etc.
Installation
If you would like us to deliver, build and install your furniture, using our trained fitters, then please call 01926 889922.
This service may incur an extra charge and would be looked at on a job-by-job basis. The fitters will remove all packaging and take the rubbish away, leaving the furniture in place and ready to serve.
Returns
If you are not satisfied with the furniture or there is a problem, please notify us within 48 hours of delivery.
We can arrange for collection of the items to return but we do charge a restock fee (2.5%) for this collection.
Please talk to our team at the earliest possible point if you are unhappy with the delivery. Call 01926 889922
Contact Us
For any questions about delivery or for on-the-day delivery updates, please give us a call on 01926 889922.
Our office is open between 7am and 5pm Monday to Friday.